Help

Placing Orders

  • How long does it take to print an ASUKABOOK?

    We are processing orders within approximately 4 weeks of receipt of files. Actual delivery time may vary depending on the destination location. You may request a production Rush for an additional 32 EUR to receive orders within approximately 3 weeks of receipt of files.

  • Can I upload the book layout through the Internet?

    Yes, we recommend this method over mailing a CD or DVD. You can upload up to ten PDF Files at once. The upload time will vary depending on your Internet connection speed, the number of pages in your book, and the size of your file. A typical upload can take anywhere from 2 - 4 hours. The status bar on the upload page will give the progress of your upload. If your upload was stopped or interrupted, it can be resumed from your ASUKABOOK home page once you are logged in.

  • How long does it take to upload a file through the Internet?

    The upload time will vary depending on your Internet connection speed, Internet traffic and file size. This process may take up to 4 - 6 hours to complete.

  • Can I order an ASUKABOOK by sending single digital images or film to you?

    Currently, we only accept your completed PDF that File Checker has created. However, our partner company, ART PHOTOGRAPHY, Frank Luger, can assist you with designing your ASUKABOOK using digital images.

  • How many ASUKABOOKs can I order at one time?

    You can order just one copy or thousands from the same file.

  • Can I place more than one ASUKABOOK order at the same time?

    Yes. You can upload up to ten (10) files per order.

  • Can I make changes after placing orders?

    Carefully review all of the pages before submitting your order. Once your files have been reviewed and forwarded to the production center, they cannot be changed and production of your book cannot be stopped.

  • Can I cancel my order at any time?

    No. Once your order has been processed, it cannot be canceled.

  • Can I order extra book jackets or slip cases for my book?

    You may order duplicate copies of these items. The book jackets (EX) cost 24 Euro each and must be ordered within 90 days of the original order date.

    Additional frosted slip cases cost 7 Euro each and EX cases cost 20 Euro each. These can be ordered at any time.

  • Can you provide a discount on additional copies of previously submitted files?

    Your order is kept for 90 days from the date it is sent to production (order has been verified). You may receive the additional copy price on a re-print, if the re-print request is made within the 90 day period.

  • How will you ship my ASUKABOOK Order?
    Your ASUKABOOK order will be shipped via UPS.
  • Do you provide a tracking number for my package?
    Yes. Once we shipped your order you will see the new order state (shipped) in your User Account. There you will also find a tracking number.

    You can check the trace the order directly on the wesite of our shipping partner.

    IMPORTANT: Due to system reasons you have to wait approx. 1 day after we updated the shipping status in the system until you are able to track and trace your package. Nevertheless your package will be on its way when the status in your User Account is updated.