Help

  • Who can register with ASUKABOOK?

    ASUKABOOKs are available to professional photographers and designers creating books for resale or promotions. We do not sell directly to consumers. When you submit your application for an account, we verify your business status. Please contact us if you have any questions or are unsure if your business qualifies.

    Asukanet Co., Ltd. and Photostudio ARTPHOTOGRAPHY (together "Service Providers", and each individually, a "Service Provider") are strongly committed to protecting your privacy in using this web site and the AsukaBook products. By signing up, you will be added to the email list of all departments of Photostudio ARTPHOTOGRAPHY, including ASUKABOOK Europe. Any contact information you give us will be held with the utmost care. With every marketing correspondence you receive from any of our departments you will have the option to unsubscribe from any of our companies correspondence lists that you are not interested in.

  • Can I register even though my studio does not have a web site?

    Yes. Enter all available information on the registration form and use www.none.com in the web site field. An empty field will give you an error message. Also forward samples of photography work on an separate e-mail to europe@asukabook.com. The Customer Service Department may contact you with additional questions in order to complete the registration process.

  • How long will it take to receive my registration information?

    All registrations are processed within 2 business days, and your registration information will be sent to you via e-mail.

  • What happens if I forget my user information (User ID and/or Password)?

    Simply use the "Forgot your password?" Link on our "Login" page and you can reset your password by yourself.

    If you do not receive our password recovery e-mail after 4 hours, check your e-mail SPAM folder first. If you still have problems please contact customer service at Phone +49 7431 934099 or send an e-mail to europe@asukabook.com stating your request.

  • Can I change my user information (User ID and/or Password)?

    Yes. Simply log in using your current User ID and Password and choose the "Change Profile" link. You can then update any portion of your contact information.