Send Your Files

Options for Sending Your Files

You have the following options to send your files:

  1. Upload your files directly on the website using our Web Uploader
  2. Upload your files with an FTP-Client of your choice
  3. Send your files by Mail (CD/DVD)

1. Web Uploader

Upload your files directly on the website
  1. Login into your account.
  2. Make sure to accept the window coming up to trust the upload software (Click "Trust" when the window appears)
  3. On the bottom of the upload page you can see a window with the text "Drag and drop your PDF Files in here or choose your files from the menu". Either drag and drop your PDF Files onto this window (max. 10 files at once!) or choose the location of your PDF Files from the menu of this window.
  4. The upload should now start automatically. If you have problems with the upload, try the second option "Upload your files with an FTP-Client of your choice" or contact our support: contact.
  5. After the upload has finished, you will be redirected to the upload overview page where you see a list of all successfully uploaded PDF Files which are ready to order (add to the cart).Also you see a list of Files which for any reason cannot be added to the cart. Reasons could be:
    • A file is still uploading
    • A file has already been uploaded in the past
    • A file might be corrupt
    • A file might be generated with an old version of ASUKABOOK FILE CHECKER software
    If you find your files in that error list, please delete them and upload/generate them again, or contact our support for further assistance: contact.
  6. Add the select PDF File(s) you want to order to the cart by clicking "Add to cart".
  7. Choose your desired shipping method
  8. If you want to use a different shipping address than the one in your profile, click "Change Address" and add an additional shipping address to your address book which you can use for further orders. Please note that the recipient defined in the shipping address will receive the package including a printed copy of the invoice with the order value declared (because of customs reasons).
  9. Click on "Order now" and you will get to the invoice page where you see you payment options and an overview of your order
  10. You can check the status of your order anytime on the Order Status page.

    Status informations available:
    • Date the order was placed
    • Date we have received the payment
    • Date we have checked and approved you PDF File(s)
    • Date when your files have been sent to production
    • Date when the packet has been sent to you

2. FTP-Client Software

Upload your files with an FTP-Client of your choice

You can use your own FTP-Client to upload your PDF Files to our system. If you don't have one already installed on your system, you canuse FileZilla, which is a powerful free FTP-Client available for Windows and Mac Operating Systems.

Please follow these steps for uploading with your own FTP-Client:

Attention:

For your security you have to use the FTPS mode in your FTP-Client. The name for the mode may differ between FTP-Clients used, in FileZilla e.g. this mode is called 'FTPES - FTP over explicit TLS/SSL'

  1. Login with the same username and password you use to login on the website.
  2. The host you have to upload to is: eu.asukabook.com
  3. Use FTPS mode 'FTP over explicit TLS/SSL' instead of the normal FTP mode
  4. Use passive transfer mode (this is normally the default)
  5. Upload your files
  6. After the upload has finished, you will receive an E-Mail with a link to the website where you can proceed with your order. Alternatively you can go directly to the Place Order page after the upload has finished, click "Show Files" and add the uploaded files to the cart
  7. If you have problems connecting, make sure no Firewall or AntiVirus program is blocking port 21 and no ports >= 1024 are filtered.
  8. Please contact our support if problems with uploading remain.

3. Send by Mail

If you prefer, you can burn the PDF file on CD or data DVD and send it by mail. Please see your computer documentation for instructions on burning a CD or data DVD.

Please download Order by Mail form (Acrobat Reader required) and write the following information on the CD or DVD:

  • Studio Name
  • Promotional Code if available
  • 6-digit User ID Number starting with 9c
  • Number of PDF Files included

Address:
ART PHOTOGRAPHY, Frank Luger
Sigmaringer Strasse 108
72458 Albstadt
Germany

Please be aware of the fact that mailing of CD's or DVD's could delay the order because of the shipping delay and the manual import process. After the successful reception of your PDF files you will get a confirmation e-mail. ATTENTION: You have to finish your order online and make the payment in your Account until the order is forwarded to production.